Monday, October 3, 2016

Unable to retrieve the dimension information : Endeca Experience manager issue

Folks - Sometime Endeca experience manager aka XM gives hard time for silly or sometime no reason.

Following is one of the similar issue you might face in XM when you click on some pages/content especially containing a link: Unable to retrieve the dimension information.



You might also see the navigation states not showing up for the linkEditor


The issue is that somehow the authoring dgraph has come down as shown below under components section of EAC admin console in workbench:

Click on start highlighted above. This should fix the issue.

1 comment:

  1. Hi Mayank,

    I have the same issue. But restarting Authering DGraph ddnt fix issue. Do you have any idea?
    (Is this same Mayank whom I know? :-))
    Thanks,
    Daliya

    ReplyDelete